If you are a CI Where-to-Buy customer, please log into our CDIM Portal and submit your support ticket. For Channel Intelligence service emergencies, please send your email to Critical_Support@channelintelligence.com and a timely response to your support issue will be addressed.
If you use Vantage Connect for your Channel Intelligence services and are a CI Webstore/StoreFront or OMS customer with an issue, please log into the OnTrack portal and submit your support ticket.
If you are a consumer with a customer service issue regarding a product you purchased from a manufacturer or retailer, please visit their Web Site for support. Channel Intelligence support does not have detailed product-level instructions or information about our customers' products.