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Client Services Manager Back to Open Positions
For more information or to send your resume, send us an e-mail.

Position Summary:
CSM’s are assigned to specific named clients. The number of client accounts is determined by the scope and size of the accounts. They are responsible for coordinating and project managing all service relates aspects of accounts, as well as for performing specific tasks. CSM’s work closely with Account Managers in the Sales organization to ensure that the clients business and service needs are being addressed. This role involves in-depth client contact throughout the life cycle of the account. CSM’s mostly work from home office, close to where other company resources are to best serve the needs of their accounts. Travel to accounts may be required, but not the norm. Working as part of a team, CSM’s are expected to conform to established policies and standards, as well as assist in creating and improving processes in their area.
Duties:
• Manage client expectations regarding completion of service implementations and specific projects • Ongoing monitoring of service usage, with the goal of assist clients with proper usage of services • Training of clients on usage of provided services and reporting tools • Front line issue resolution and/or escalation to operational resources • Participate in routine account reviews along with Account Managers • Schedule and run Client calls and meetings as needed • Create implementation and project schedules as needed • Coordinate company and client resources as needed • Travel up to 10% Functional Skills: • Strong telephone communication skills • Excellent written and oral communication skills • Excellent organizational, analytical, negotiation, and influence skills • Problem identification and resolution • Ability to develop and follow procedural documents and standards • Demonstrated experience in working with broad cross-functional teams • Excellent project management skills and attention to details • Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure in a fast-paced environment. • A career-minded individual with the desire and ability to grow and work as part of a team.
Experience/Education:
• Minimum of BA/BS (Computer Science or related technology degree preferred) • 5+ Years experience in client support, technical/business project management and/or consultative professional services • Project Management certification a plus
Technical Skills:
• Must have strong knowledge of database systems, experience in data analysis and reporting a plus • Broad technical knowledge of Internet products and technologies • Strong hands-on experience with Microsoft Office Suite of products. • Experience utilization of client relationship management (CRM) tools. Experience with Salesforce.com a plus • Experience with partner collaboration tools a plus

For more information or to send your resume, send us an e-mail.