Reduce Costs While Streamlining Backend Processes
A fundamental need for any eCommerce company is a secure operating platform to support the process from order capture through to fulfillment. Selecting the right eCommerce platform can catapult growth, market share and sustainability for both pure play online and multichannel companies. The Channel Intelligence (CI) Order Management Solution provides enterprise-level backend solutions for online manufacturers and retailers complete with real-time order processing, order brokerage, inventory management, order status customer email communication, supplier integration and returns management.
CI’s Order Management Solution gives you access to the tools needed to manage high-volume order traffic across complex supplier networks, while easily measuring each network’s performance. From a single warehouse to multiple drop ship suppliers for single products, CI’s multi-sourcing capabilities ensure your customer receives the products ordered in a timely and efficient manner. As well, your backend needs can be met with solutions that manage supplier sourcing, inventory, carriers and reverse logistics.
Order Management Features:
- Information Exchange - Continuous integration with suppliers for product catalog, content, inventory, pricing, order confirmation, shipping, and cancellations.
- Order Insights - Central repository for order information and management including: customer, order details, status, correspondence, issue resolution and alerts.
- Order Processing - Processing of orders from receipt of the order through payment authorization and settlement, online order receipt and call center order entry.
- Order Orchestration - Manages vendor on-boarding, inventory tracking, backorder management, order brokerage, supplier scorecards and alerts.
- Order Fulfillment - Facilitates the process of fulfilling the customer order including pick, pack, ship and communication with external warehouses and drop ship suppliers
- Dashboards - Role based dashboard for daily and monthly processes, including: Orders, Cancellations, Sourced, Ship Hold, Errors, Total Orders, Total Units etc.
CI’s technology offers a robust, proven solution designed to streamline your internal processes through role-based dashboards and alerting, to ensure you exceed customer service expectations. In fact, the success of our applications has been proven with customer service awards and votes by the end consumer, ranking our customers in the top 10 of online retailers that consumers like the most! As well, the suppliers can communicate throughout the order lifecycle through various ways including a web-based Portal, or via EDI, XML, SOAP and customized integration methods.
Most importantly, CI is one of the few companies that is certified SAS70 Type II and PCI Level I compliant. These certifications represent CI’s commitment to providing the next level of service and IT security for clients, resulting in significant savings in audit costs. With these certifications, CI clients can be confident their services operate under rigorous controls and that all systems are secure, reliable and compliant with evolving regulatory mandates. SAS70 Type II compliance is required for public companies, but you can enjoy these benefits whether public or privately held with CI’s Order Management Solution.
Contact us today for a consultation.
commercesolutions@channelintelligence.com
866.559.2300 Ext. 2395